Delivering Powerful Employee Wellbeing Experiences to Meet Every Client's Needs
CASE STUDY
Henderson Brothers
Background
Henderson Brothers is a regional group benefits broker working with leading corporations, small businesses, and non-profit organizations to find competitive and customized insurance solutions. Based in Pittsburgh, their clients are located throughout the tri-state area and beyond.
Industry: Insurance
Highlights
- High Retention: Since 2016, 96% of clients who partnered with Motion Connected are still using the solutions.
- Elevated Engagement: 63% average program engagement rate and a 92% employee satisfaction rating.
- Outstanding Results: 88% said the plan positively impacted their health decisions, 69% started exercising more, and 39% reported losing weight.
Introduction
Henderson Brothers, like many regional organizations, were facing several challenges in delivering value-added employee engagement and wellbeing solutions to their clients.
Traditional vendors didn’t offer the right set of services, internal client resources were limited, carrier solutions were not engaging, and clients wanted more, placing an increasing focus on healthy and happy employee populations.
Back in 2016, Henderson Brothers was looking for a partner who could help them address these issues. It quickly became clear that Motion Connected's approach was what Henderson Brothers had been looking for.
How do we work together to keep Henderson Brother's clients and their employees happy, healthy, and engaged?
From program design to solution build, implementation, user support, program oversight, and beyond, the Motion Connected's customer care team is there to guide clients to a successful program.
Make it affordable and automated so HR can focus on what's important
HR teams are typically stretched thin and have limited budgets. A standard, yet motivating, program structure allows Motion Connected to offer competitive pricing, particularly for small/medium employers, allowing our team to effectively complete the program management and delivery. In short, Henderson Brothers could offer relief from the typical tactical burdens that HR teams face and allow clients to focus on strategy instead.
Use high-impact initiatives to drive behavior change
Focusing on "high-impact" initiatives matched the demand from clients for solutions that delivered population engagement and improved prevention.
Provide a simple and motivating experience for employees
Our app-first solution provides easy and secure access combined with simple navigation to ensure that employees have access to the most useful tools and resources in the palms of their hands.
Flexible technology to meet goals for today and plan for the future
Client flexibility allows the Henderson team to meet each client where they are, not where another vendor wants them to be. While many stick with the best practice structure to launch new initiatives or automate manual process programs, others take advantage of the flexibility to add specific components that support their company culture, like biometrics, nutrition courses, employee benefit plan details, and more.
Additionally, as the Motion Connected platform has expanded over the years, an increasing number of clients are also taking advantage of the expanded engagement tool set to address communication issues such as targeted messaging, immediate access to resources, and new service education (e.g., cost transparency, telemedicine, etc.).
Henderson Brothers have found a partner that helps them live their vision
“Motion Connected is trendy, user-friendly, easy to manage, supportive of our company’s wellness initiatives from year-to-year, and the consistent aid I receive from the MC staff is unmatched.”
– PROGRAM ADMIN
Today, Henderson Brothers maintains a lead role with their clients, while Motion Connected supports them behind the scenes. Motion Connected's robust customer care services make it easy for Henderson Brother's clients.
A combination of our on-demand reporting suite and our engagement team ensures that clients always have access to real-time program data. This allows busy HR teams to efficiently support initiatives like on-going employee recognition and program evaluation.
Motion Connected also delivers implementation guidance, employee communication collateral, and direct end-user support.
Expect an expert
With a wealth of experience in developing integrated employee engagement solutions, Motion Connected is a trusted partner that is delivering positive employee experiences across small/medium clients who are looking for results driven, affordable, and easy to implement solutions.
What are the employees of Henderson Brother's clients saying about Motion Connected?
“The activities and mindfulness activities make me think about health in more ways than just a number ona scale.”
"I love the challenges and programs. They help me get up and move when I otherwise would not."