First-Year Experience of Wisconsin Credit Union with Motion Connected
CASE STUDY
Wisconsin-Based Credit Union
Background
A Wisconsin-based credit union that provides comprehensive financial services to its members, focusing on personalized solutions to meet their unique needs. With locations throughout the state, they serve a diverse membership, offering a range of banking and financial wellness products.
Industry: Financial
Highlights: After only one year
- High Employee Engagement: 99% of registered participants have earned points in the program.
- User-Friendly Portal: Everything is designed to be within one to two clicks.
- Seamless Collaboration: 74% either maintained a healthy weight or lost weight.
Introduction
In 2023, a Wisconsin-based credit union was facing challenges with their previous wellness program vendor. The solution they were using was not only costly but also offered features that were underutilized due to the limited time and resources of their human resources team.
Additionally, they experienced inconsistent customer service and issues which led to employee dissatisfaction. This prompted the credit union to seek a more streamlined and user-friendly wellness solution.
The Search for a Better Solution
In their search for a new wellness program, the credit union was looking for a solution that mirrored the positive aspects of their previous experience but at a lower cost and with greater consistency in service delivery. They needed a program that was simple, effective, and easy to implement, without requiring extensive resources for data analysis or report generation.
The Motion Connected Experience
After evaluating various options, the credit union chose Motion Connected, drawn by the platform's simplicity, cost-effectiveness, and robust support. The Motion Connected app and portal have proven to be user-friendly and intuitive for both employees and the HR team. The ease of accessing and interpreting engagement reports has been a significant time-saver, allowing the team to focus on more strategic activities rather than getting bogged down in meetings trying to understand reports and data.
Key Benefits and Results
- High Employee Engagement: Since transitioning to Motion Connected, the credit union has seen remarkable engagement rates. 75% of benefit-eligible employees have actively engaged in the program, and nearly 99% of registered participants have earned points in the program.
- User-Friendly Portal: Employees have praised the Motion Connected portal for its simplicity and accessibility. Everything is designed to be within a click or two, catering to employees’ limited time and ensuring quick access to important wellness resources.
- Seamless Collaboration: The collaboration between the credit union, Motion Connected, their biometric vendor—Health and Wellness professionals has been smooth and responsive. Questions or issues are addressed promptly, ensuring that employees’ experiences remain positive.
The administrator also shared, “We appreciate the wellness and benefits education right in the app and web portal. It complements our internal health and wellness education, saves our team time teaching employees benefit basics, and reinforces concepts we’ve communicated.”
Conclusion
This Wisconsin-based credit union's transition to Motion Connected serves as a compelling example of how choosing the right wellness platform can lead to significant improvements in employee engagement and satisfaction. By prioritizing simplicity, cost-effectiveness, and responsive customer service, the credit union has seen results in high employee engagement and satisfaction.